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Frequently Asked Questions

Q: I've applied for a position with QGS, when will I be contacted?
A: Within five working days of applying for a position with QGS you will be contacted via email to either invite you to the next stage of assessment, or advise that you have been unsuccessful in your application.

Q: Can I update my details once they have been submitted?
A: It is possible to update any information which you have included in your application form at any time throughout the recruitment process. In fact, it is vital that you keep your information up to date so that we are able to contact you. Please ensure you keep your username and password in a safe place so you can access your application at any stage.

Q: I can't remember my username or password, what can I do?
A: If you have forgotten your username and password you can retrieve these details from our careers website. Simply click "Forgot your username" or "Forgot your password" and an email with these details will be emailed to the email address entered on your application.

Q: I live overseas; can I apply for a position with QGS?
A: Yes, however, applications will only be accepted from applicants who already hold Australian permanent residency or citizenship. And, you must be available to attend an Assessment Centre in Australia as required during the process.

Q: Can QGS sponsor me for a work visa or to become a permanent resident?
A: One of the application requirements is that you be eligible to work in Australia.

Q: How can I check the status of my application?
A: We will let you know as soon as your application progresses to the next stage. If you have not heard from us then we have no further update for you at this time. Please refer to the recruitment process information page for more details.

Q: If I'm successful, when will I start work?
A: As soon as our customers advise us of an opening we will be in touch with you regarding an offer of employment. Depending on how long it takes you to successfully complete our recruitment process this can be as much as 6 months after your initial application. We aim to offer all our candidates positions within 3 months of successful completion of our process however due to our customers operational requirements this is not always possible.

Q: Once an offer has been made, how long will it be before I start?
A: It is often a short time frame between when an offer is made and when you are required to start work. We aim to offer all our candidates 2 weeks prior to starting however this is not always possible and in some instances depending on your current commitments we understand that you may not be able to make yourself available in time so will contact you the next time positions are available.

Q: If I'm interested in either Baggage Handling or Fleet Presentation, can I apply for both positions?
A: During your interview at the Assessment Centre you will be asked which position you are interested in (if both roles are available in your Port). However, if you are interested in both you can register for both and should you be successful, Qantas Ground Services will consult with you on which area best fits your skills set and interests. Similarly, you can register your interest in Permanent, Casual or both types of employment.

Q: What if I can't attend the Assessment Centre on the date I am invited to?
A: Assessment Centres are held regularly throughout the year and you will be sent invites at least twice for each application.

Q: Where will the positions be located?
A: We have teams in a number of ports across Australia so we suggest you wait until we advertise positions within your local port or be willing to relocate to the port you have applied for.